Shop Norfolk's little online* bookstore! Tiny Anchor Bookstore carries previously loved books, with an emphasis on literature, mystery/crime, popular fiction, and Canadian. Ten minutes to Lake Erie—find your next beach read here! We offer free local delivery, within Norfolk County,…
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Delivery

We are excited to offer free local delivery for on all orders placed through Shop Norfolk to be delivered in Norfolk County. Orders are typically processed in 24 hours and delivered in 1 - 2 business days. 

Returns & Exchanges

REFUNDS (See "Returns" for details on processing a return)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Cancellation Policy

CANCELLATION:

If you have changed your mind, please notify us by email immediately ([email protected]) and we will cancel your order and refund your payment. If the order has already shipped, you will have to return it before receiving a refund.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

As we sell gently used books, we do our very best to ensure they are in good reading condition. If your book has issues that we missed on inspection, please contact us immediately.

Additional non-returnable items:
* Custom-ordered products and custom-ordered new books
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Exchanges
As we sell used books, we may not have the same book available for exchange. If the same book is not available, you will receive store credit for your returned item.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 1069 Cockshutt Rd, ON, N3Y 4K4 Canada. Make sure to include your name and a copy of your receipt.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

About

Shop Norfolk’s little online* bookstore! Tiny Anchor Bookstore carries previously loved books, with an emphasis on literature, mystery/crime, popular fiction, and Canadian. Ten minutes to Lake Erie—find your next beach read here! We offer free local delivery, within Norfolk County, on all orders place through Shop Norfolk!

*online for now, with plans to open in Spring 2022

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