Featuring 100+ specialty artisan cheeses from Canada and around the world, premium olive oil & balsamic vinegars & a wide selection of handmade chocolates, we are a food lover’s paradise. We would love to walk you through our products &…
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Delivery

We are excited to offer free local delivery on all orders placed through Shop Norfolk that are to be delivered in Norfolk County. Orders are typically processed in 24hrs and delivered in 1-2 business days. 

Returns & Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Cancellation Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Several types of goods are exempt from being returned. Perishable goods such as cheese, olive oil, balsamic vinegar, crackers, olives, meats, preserves and chocolate are not returnable. 

Additional non-returnable items: 
- Gift cards 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- defective products or products that have not yet expired but have failed.

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Featuring 100+ specialty artisan cheeses from Canada and around the world, premium olive oil & balsamic vinegars & a wide selection of handmade chocolates, we are a food lover’s paradise. We would love to walk you through our products & help you find a new favourite.

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